West Virginia Code of State Rules Agency 161 - Information Services And Communcations Divisions
West Virginia Code of State Rules
Agency 161 - Information Services and Communications Divisions
Purpose
Agency 161 governs the organization, management, and operation of the state’s Information Services and Communications Divisions. The main goal is to ensure efficient, secure, and standardized management of information technology (IT) and communication resources for all state agencies.
Structure and Divisions
Agency 161 generally consists of two main functional areas:
Information Services Division
Responsible for managing the state’s IT infrastructure, including data processing, software applications, cybersecurity, and data management.
Communications Division
Handles telecommunications services, radio communications, network connectivity, and voice/data communication systems.
Key Provisions and Responsibilities
1. Centralized IT and Communications Management
The agency serves as the central authority for coordinating IT and communication services across all state departments.
It promotes standardization to avoid duplication of effort and to maximize efficiency.
It provides guidelines and support for the acquisition, installation, maintenance, and use of hardware, software, and communication devices.
2. Information Security
The agency is responsible for establishing security protocols to protect state data and communications.
This includes setting standards for access control, data encryption, and incident response.
Regular audits and monitoring are conducted to identify and mitigate security risks.
3. Project Approval and Coordination
State agencies must submit requests for new IT projects or major changes through the Information Services Division.
The agency reviews proposals to ensure compatibility with existing systems and adherence to state IT policies.
Approval must be obtained before proceeding with significant technology investments or communication infrastructure changes.
4. Service Provision
The agency provides a variety of services to state agencies, including:
Data center operations and hosting.
Application development and support.
Network management and connectivity.
Telecommunication services such as telephone systems and radio communications.
It ensures availability, reliability, and scalability of these services.
5. Standards and Compliance
The agency sets and enforces standards for technology use statewide.
This includes software licensing, hardware procurement, and use of communication protocols.
Agencies must comply with these standards to maintain interoperability and security.
6. Training and Support
Agency 161 offers training programs to state employees on the use of information systems and communication tools.
It provides helpdesk and technical support services to resolve IT and communication issues.
The agency encourages best practices for efficient and secure use of technology resources.
7. Disaster Recovery and Continuity
The agency develops and maintains disaster recovery plans to ensure continuity of IT and communication services in emergencies.
It coordinates backup procedures, data recovery, and system restoration efforts.
Regular tests and drills are conducted to verify preparedness.
8. Cost Allocation and Billing
The agency may charge fees to state agencies for the IT and communication services provided.
It maintains transparency in cost allocation to ensure fair distribution of expenses.
Billing procedures are outlined clearly to avoid disputes.
9. Policy Development
The agency has the authority to develop policies regarding:
Use of state-owned technology resources.
Privacy and confidentiality of state data.
Acceptable use of communication systems.
These policies aim to protect the state’s information assets and promote responsible use.
Practical Implications
All state agencies rely on Agency 161 for their IT infrastructure and communication needs.
Agencies must coordinate with the Information Services and Communications Divisions before making changes to their technology environment.
Compliance with the agency’s rules is essential to maintain security, efficiency, and interoperability across government.
Summary
Agency 161 plays a vital role in managing West Virginia’s information technology and communications resources. By centralizing oversight, establishing standards, and providing essential services, it ensures that state government operations run smoothly, securely, and effectively.
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