Code of Massachusetts Regulations 560 CMR - STATE 911 DEPARTMENT
Here’s a refined overview of 560 CMR — State 911 Department, detailing its core chapters and purposes:
📘 Title: 560 CMR – State 911 Department
Administered by: Massachusetts State 911 Department
Compiled by: Trial Court Law Libraries (last updated Jan 3, 2025) (mass.gov)
Governing Statutes: Primarily M.G.L. c. 6A and c. 30A.
📑 Structure & Summaries
1. 560 CMR 2.00 – Standards for Enhanced 9‑1‑1
Sets technical and operational standards for Public Safety Answering Points (PSAPs), including Automatic Location Identification (ALI), Automatic Number Identification (ANI), and quality controls. (mass.gov)
Incorporates technical Appendix A by reference, with regular inspections by the State 911 Department. (mass.gov)
2. 560 CMR 3.00 – Prepaid Wireless Surcharge
Establishes rules for imposing and remitting a surcharge on prepaid wireless phones to support E‑911 services. (mass.gov)
Covers definitions, calculation, reporting, enforcement, and severability. (mass.gov)
Latest amendment effective January 3, 2025. (mass.gov)
3. 560 CMR 4.00 – Enhanced 911 for Multi-line Telephone Systems (MLTS)
Requires all new or substantially renovated multi-line telephone systems (e.g. in offices, hotels, schools) to support ALI and ANI at the station/unit level. (mass.gov)
Defines scope, standards, recordkeeping, ALI database updates, waiver process, enforcement, and severability. (law.cornell.edu)
Includes compliance with Kari’s Law and Ray Baum’s Act (Feb 16, 2020) for direct 911 dialing. (law.cornell.edu)
4. 560 CMR 5.00 – Certification & Call Handling Procedures
Outlines certification requirements for E‑911 telecommunicators, emergency medical dispatch (EMD), and standardized call handling. (mass.gov)
Topics include:
Certification protocols (§5.01–§5.04)
EMD program standards (§5.05–§5.06)
Call handling procedures, recordkeeping, inspections, enforcement, and severability (§5.10–§5.13) (mass.gov)
Latest effective update: April 12, 2024. (mass.gov)
📊 Summary Table
| Chapter | Title | Effective Since |
|---|---|---|
| 2.00 | Standards for Enhanced 9‑1‑1 | June 24, 2011 |
| 3.00 | Prepaid Wireless Surcharge | Jan 3, 2025 |
| 4.00 | Multi-line Telephone System Requirements (MLTS) | May 15, 2020 |
| 5.00 | Certification & Emergency Medical Dispatch Procedures | April 12, 2024 |
📥 Accessing the Regulations
The Trial Court Law Libraries offers PDF versions of each 560 CMR chapter. (mass.gov, mass.gov, mass.gov)
The Mass.gov Law Library includes direct downloads for each part (2.00, 3.00, 4.00, 5.00). (mass.gov)
For official, citable versions, use the Secretary of the Commonwealth’s Bookstore (print/digital). (sec.state.ma.us)
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