New Hampshire Code of Administrative Rules Omb - Office of the Ombudsman in the Department of Health and Human Services
Here’s a structured overview of the NH Code of Administrative Rules for “Omb”—the Office of the Ombudsman in the Department of Health & Human Services—current as of the latest rule listings:
🏛️ Overview: Chapter Omb 400 — Office of the Long‑Term Care Ombudsman
The code comprises multiple parts governing the long‑term care ombudsman program. Key sections include (regulations.justia.com):
Part Omb 401 – Purpose & Scope
Defines goals: advocate and resolve long‑term care resident issues.
Part Omb 402 – Definitions
Establishes terminology used throughout the chapter.
Part Omb 403 – Complaint Process
Section 403.01: The LTCO and LTCOR must: receive, investigate, resolve, and document complaints; use a statewide uniform complaint system; accept complaints from residents or proxies—even anonymously; offer multiple submission methods (mail, phone 603‑271‑4375 or 1‑800‑442‑5640, fax, email LTC OMB@dhhs.nh.gov); protect identifying information unless consent is given or disclosure legally required (law.cornell.edu, regulations.justia.com).
Part Omb 404 – Disclosure & Referrals
Sets rules for sharing personal data and referring cases outside the ombudsman’s authority.
Part Omb 405 – Investigations
Details how investigations should be undertaken, findings reported, and outcomes handled.
Part Omb 406 – Case Records
Specifies record-keeping procedures, confidentiality, and access protocols.
Part Omb 407 – Delegation of Powers
Outlines authority delegated to LTCOR and staff.
Part Omb 408 – Conflict of Interest
Defines prohibited relationships and actions to avoid conflicts.
Part Omb 409 – Reporting & Review
Section 409.01: LTC Office must file an annual report to NORS covering activities from Oct 1–Sept 30; once certified by ACL, the report must be publicly available—via press release and published on the DHHS ombudsman website (regulations.justia.com, law.cornell.edu).
Part Omb 410 – Advisory Committee
Describes membership, roles, and duties of the advisory committee supporting the program.
Part Omb 411 – Volunteer Program Training & Supervision
Sets standards and supervision requirements for certified volunteer ombudsmen.
🔑 Key Highlights
Complaint Handling: All LTC-related complaints must be received, investigated, and documented uniformly, with anonymity preserved unless consented otherwise (law.cornell.edu, regulations.justia.com).
Confidentiality: Resident identity is protected unless explicit consent or legal necessity arises.
Reporting: The LTCO files a detailed annual report in NORS for the federal fiscal year (Oct 1–Sept 30); after ACL approval, it’s made public via press release and online (law.cornell.edu).
✅ Next Steps & Resources
Official text: For the full and current rules, visit NH DHHS Administrative Rules (dhhs.nh.gov).
Annual reports: Available on the NH LTC Ombudsman pages linked from DHHS (dhhs.nh.gov).
Complaints: Report by phone, email, fax, mail, or in person to the LTCO in Concord; refer to § 403.01 for full procedures (law.cornell.edu).
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