31. Definitions of terms used in this Chapter.—For the purposes of this Chapter,—
(a) “Adjudicating Officer” means an officer appointed under section 35; and
(b) “Designated Appeals Committee” means the committee appointed under section 36.
32. Breach of terms and conditions of authorisation or assignment.—(1) In case of breach of any
of the terms and conditions of authorisation or assignment granted under this Act, the Adjudicating
Officer shall, pursuant to an inquiry under the provisions of this Chapter—
(a) pass an order in writing in respect of one or both of the following, namely: —
(i) direct such authorised entity, or assignee to do or abstain from doing any act or thing to
prevent such breach or for such compliance;
(ii) impose civil penalties as specified in the Second Schedule; and
(b) make recommendations for the consideration of the Central Government regarding
suspension, revocation, or curtailment of the duration of the authorisation or assignment.
(2) The Central Government may, after due consideration of the recommendations of the
Adjudicating Officer under clause (b) of sub-section (1), suspend, curtail or revoke the authorisation or
assignment, as the case may be, which may be reversed if the substantial violation is remedied to the
satisfaction of the Central Government.
(3) While imposing penalties specified in the Second Schedule under this section and section 33, the
Adjudicating Officer shall have due regard to the following factors, namely:—
(a) nature, gravity and duration of the contravention, taking into account the scope of the
contravention;
(b) number of persons affected by such contravention, and the level of harm suffered by them;
(c) intentional or negligent character of the contravention;
(d) repetitive nature of the contravention;
(e) action taken by the concerned person to mitigate the contravention, including by providing a
voluntary undertaking under sub-section (1) or sub-section (2) of section 34;
(f) revenue loss caused to the Central Government;
(g) any aggravating factors relevant to the circumstances of the case, such as the amount of
disproportionate gain or unfair advantage, wherever quantifiable, made as a result of the
contravention; and
(h) any mitigating factors relevant to the circumstances of the case, such as the timely
rectification of the contravention, or steps taken for the avoidance of loss as a result of the
contravention.
33. Contraventions of Act.—(1) The Adjudicating Officer shall, upon receipt of a complaint in such
form, manner and accompanied by such fees as may be prescribed, relating to contravention of this Act as
specified in the Third Schedule, or suo motu, conduct an inquiry under the provisions of this Chapter,
pass an order in writing specifying the civil penalty up to an amount as specified in the Third Schedule,
payable by the person committing such contravention.
(2) The provisions of the Third Schedule shall apply to the abetment of, or attempt to commit, or
conspiracy to commit such contravention, as they apply to such contravention.
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34. Voluntary undertaking for contraventions.—(1) Any authorised entity or assignee committing
the contravention as provided under section 32 or under serial No. 4 of the Third Schedule may, prior to
any notice or initiation of process of determination of such contravention, submit a voluntary undertaking
to the Adjudicating Officer, disclosing such contravention and measures taken or to be taken to mitigate
such contravention.
(2) The acceptance of voluntary undertaking given under sub-section (1), subject to the provisions of
sub-section (6), shall constitute a bar on proceedings under this Chapter.
(3) Where the Adjudicating Officer has reasonable grounds to believe that a contravention as
provided under section 32 or under serial No. 4 of the Third Schedule may have occurred, then it shall
serve a notice to the authorised entity or assignee concerned under the relevant section.
(4) At any time during the process of hearing under sub-section (3), the authorised entity or assignee,
may, submit a voluntary undertaking specifying the mitigation measures it proposes to take in respect of
such contravention.
(5) The acceptance of the voluntary undertaking submitted under sub-section (4), subject to the
provisions of sub-section (6), shall be construed as a mitigation measure and shall be duly considered for
the purpose of determination of civil penalties under clause (a) of sub-section (1) of section 32, or under
serial No. 4 of the Third Schedule.
(6) The voluntary undertaking under sub-section (1) or sub-section (4) of this section, may include an
undertaking to take a specified action within a specified time; an undertaking to refrain from taking a
specified action; and an undertaking to publicise the voluntary undertaking.
(7) The Adjudicating Officer may accept the voluntary undertaking under sub-section (1) or
sub-section (4), or with the agreement of the authorised entity or assignee providing the voluntary
undertaking, vary the terms included in such voluntary undertaking.
(8) When the authorised entity or assignee providing a voluntary undertaking fails to comply with any
terms of such undertaking, the Adjudicating Officer may, after giving such authorised entity or assignee a
reasonable opportunity of being heard, proceed with imposition of civil penalties specified under the
Second Schedule or the Third Schedule, as applicable.
35. Adjudicating Officer.—(1) For the purposes of this Chapter, the Central Government shall, by
an order published in the Official Gazette, appoint any officer of the Central Government not below the
rank of Joint Secretary as one or more Adjudicating Officers for holding an inquiry in such manner as
may be prescribed.
(2) The Adjudicating Officer may, upon the holding of such inquiry, pass such order as he deems fit
in accordance with the provisions of section 32 or section 33.
36. Designated Appeals Committee.—(1) The Central Government may, by an order published in
the Official Gazette, appoint officers of the Central Government not below the rank of Additional
Secretary, as members of one or more Designated Appeals Committee to which any person aggrieved by
an order made by the Adjudicating Officer under sub-section (1) of section 32 or under section 33, may
prefer an appeal.
(2) Every appeal under sub-section (1) shall be filed within a period of thirty days from the date on
which the copy of the order made by the Adjudicating Officer is received by the aggrieved person, and
shall be in such form, manner and be accompanied by such fees as may be prescribed.
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37. Process to be followed by Adjudicating Officer and Designated Appeals Committee.—(1)
The functioning of the Adjudicating Officer and the Designated Appeals Committee shall, as far as
possible, be digital by design and they shall function as digital offices and deploy such techno-legal
measures as may be prescribed, to enable online process for their functioning.
(2) The Adjudicating Officer and Designated Appeals Committee shall have the same powers as a
civil court, and all proceedings before it shall be deemed to be judicial proceedings within the meaning
of section 193 and 228 of the Indian Penal Code (45 of 1860).
38. Enforcement.—Any order made by the Adjudicating Officer or the Designated Appeals
Committee shall be executable in the same manner as if it were a decree of civil court; and such orders
shall be deemed to be final decrees under this section on the expiry of the period allowed for preferring an
appeal against such orders as provided in section 36 and section 39.
39. Appeals on matters relating to section 32.—Any person aggrieved by an order of the
Designated Appeals Committee under section 36, in so far as it pertains to matters under sub-section (1)
of section 32, or an order of the Central Government under sub-section (2) of section 32, may prefer an
appeal to the Telecom Disputes Settlement and Appellate Tribunal constituted under section 14 of the
Telecom Regulatory Authority of India Act, 1997 (24 of 1997), within a period of thirty days from the
date on which a copy of the order is received by such authorised entity or assignee.
40. Appeals on matters relating to section 33.—Any person aggrieved by an order of the
Designated Appeals Committee under section 36, in so far as it pertains to matters under section 33, may
prefer an appeal to any civil court having jurisdiction over the matter.
41. Jurisdiction of civil court barred.—No civil court shall have jurisdiction in respect of any
matter which the Adjudicating Officer, the Designated Appeals Committee, the Central Government or
the Telecom Disputes Settlement and Appellate Tribunal are empowered by or under this Chapter to
determine.