4. Information to Protection Officer and exclusion of liability of informant.—(1) Any person
who has reason to believe that an act of domestic violence has been, or is being, or is likely to be
committed, may give information about it to the concerned Protection Officer.
(2) No liability, civil or criminal, shall be incurred by any person for giving in good faith of
information for the purpose of sub-section (1).
5. Duties of police officers, service providers and Magistrate.—A police officer, Protection
Officer, service provider or Magistrate who has received a complaint of domestic violence or is otherwise
present at the place of an incident of domestic violence or when the incident of domestic violence is
reported to him, shall inform the aggrieved person—
(a) of her right to make an application for obtaining a relief by way of a protection order, an order
for monetary relief, a custody order, a residence order, a compensation order or more than one such
order under this Act;
(b) of the availability of services of service providers;
(c) of the availability of services of the Protection Officers;
(d) of her right to free legal services under the Legal Services Authorities Act, 1987 (39 of 1987);
(e) of her right to file a complaint under section 498A of the Indian Penal Code
(45 of 1860),wherever relevant:
Provided that nothing in this Act shall be construed in any manner as to relieve a police officer
from his duty to proceed in accordance with law upon receipt of information as to the commission of
a cognizable offence.
6. Duties of shelter homes.—If an aggrieved person or on her behalf a Protection Officer or a service
provider requests the person in charge of a shelter home to provide shelter to her, such person in charge of
the shelter home shall provide shelter to the aggrieved person in the shelter home.
7. Duties of medical facilities.—If an aggrieved person or, on her behalf a Protection Officer or a
service provider requests the person in charge of a medical facility to provide any medical aid to her, such
person in charge of the medical facility shall provide medical aid to the aggrieved person in the medical
facility.
8. Appointment of Protection Officers.—(1) The State Government shall, by notification, appoint
such number of Protection Officers in each district as it may consider necessary and shall also notify the
area or areas within which a Protection Officer shall exercise the powers and perform the duties conferred
on him by or under this Act.
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(2) The Protection Officers shall as far as possible be women and shall possess such qualifications
and experience as may be prescribed.
(3) The terms and conditions of service of the Protection Officer and the other officers subordinate to
him shall be such as may be prescribed.
9. Duties and functions of Protection Officers.—(1) It shall be the duty of the Protection Officer—
(a) to assist the Magistrate in the discharge of his functions under this Act;
(b) to make a domestic incident report to the Magistrate, in such form and in such manner as may
be prescribed, upon receipt of a complaint of domestic violence and forward copies thereof to the
police officer in charge of the police station within the local limits of whose jurisdiction domestic
violence is alleged to have been committed and to the service providers in that area;
(c) to make an application in such form and in such manner as may be prescribed to the
Magistrate, if the aggrieved person so desires, claiming relief for issuance of a protection order;
(d) to ensure that the aggrieved person is provided legal aid under the Legal Services Authorities
Act, 1987 (39 of 1987) and make available free of cost the prescribed form in which a complaint is to
be made;
(e) to maintain a list of all service providers providing legal aid or counselling, shelter homes and
medical facilities in a local area within the jurisdiction of the Magistrate;
(f) to make available a safe shelter home, if the aggrieved person so requires and forward a copy
of his report of having lodged the aggrieved person in a shelter home to the police station and the
Magistrate having jurisdiction in the area where the shelter home is situated;
(g) to get the aggrieved person medically examined, if she has sustained bodily injuries and
forward a copy of the medical report to the police station and the Magistrate having jurisdiction in the
area where the domestic violence is alleged to have been taken place;
(h) to ensure that the order for monetary relief under section 20 is complied with and executed, in
accordance with the procedure prescribed under the Code of Criminal Procedure, 1973 (2 of 1974);
(i) to perform such other duties as may be prescribed.
(2) The Protection Officer shall be under the control and supervision of the Magistrate, and shall
perform the duties imposed on him by the Magistrate and the Government by, or under, this Act.
10. Service providers.—(1) Subject to such rules as may be made in this behalf, any voluntary
association registered under the Societies Registration Act, 1860 (21 of 1860) or a company registered
under the Companies Act, 1956 (1 of 1956) or any other law for the time being in force with the objective
of protecting the rights and interests of women by any lawful means including providing of legal aid,
medical, financial or other assistance shall register itself with the State Government as a service provider
for the purposes of this Act.
(2) A service provider registered under sub-section (1) shall have the power to—
(a) record the domestic incident report in the prescribed form if the aggrieved person so desires
and forward a copy thereof to the Magistrate and the Protection Officer having jurisdiction in the area
where the domestic violence took place;
(b) get the aggrieved person medically examined and forward a copy of the medical repot to the
Protection Officer and the police station within the local limits of which the domestic violence took
place;
(c) ensure that the aggrieved person is provided shelter in a shelter home, if she so requires and
forward a report of the lodging of the aggrieved person in the shelter home to the police station within
the local limits of which the domestic violence took place.
(3) No suit, prosecution or other legal proceeding shall lie against any service provider or any
member of the service provider who is, or who is deemed to be, acting or purporting to act under this Act,
for anything which is in good faith done or intended to be done in the exercise of powers or discharge of
functions under this Act towards the prevention of the commission of domestic violence.
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11. Duties of Government.—The Central Government and every State Government, shall take all
measures to ensure that—
(a) the provisions of this Act are given wide publicity through public media including the
television, radio and the print media at regular intervals;
(b) the Central Government and State Government officers including the police officers and the
members of the judicial services are given periodic sensitization and awareness training on the issues
addressed by this Act;
(c) effective co-ordination between the services provided by concerned Ministries and
Departments dealing with law, home affairs including law and order, health and human resources to
address issues of domestic violence is established and periodical review of the same is conducted;
(d) protocols for the various Ministries concerned with the delivery of services to women under
this Act including the courts are prepared and put in place.