10. Power to determine standards.—(1) The Reserve Bank may, from time to time, prescribe—
(a) the format of payment instructions and the size and shape of such instructions;
(b) the timings to be maintained by payment systems;
(c) the manner of transfer of funds within the payment system, either through paper, electronic
means or in any other manner, between banks or between banks and other system participants;
(d) such other standards to be complied with the payment systems generally;
(e) the criteria for membership of payment systems including continuation, termination and
rejection of membership;
(f) the conditions subject to which the system participants shall participate in such fund transfers
and the rights and obligations of the system participants in such funds.
(2) Without prejudice to the provisions of sub-section (1), the Reserve Bank may, from time to time,
issue such guidelines, as it may consider necessary for the proper and efficient management of the
payment systems generally or with reference to any particular payment system.
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[10A. Bank, etc., not to impose charge for using electronic modes of payment.—Notwithstanding
anything contained in this Act, no bank or system provider shall impose, whether directly or indirectly,
any charge upon a person making or receiving a payment by using the electronic modes of payment
prescribed under section 269SU of the Income-tax Act, 1961 (43 of 1961).]
11. Notice of change in the payment system.—(1) No system provider shall cause any change in the
system which would affect the structure or the operation of the payment system without—
(a) the prior approval of the Reserve Bank; and
(b) giving notice of not less than thirty days to the system participants after the approval of the
Reserve Bank:
Provided that in the interest of monetary policy of the country or in public interest, the Reserve
Bank may permit the system provider to make any changes in a payment system without giving
notice to the system participants under clause (b) or requiring the system provider to give notice for a
period longer than thirty days.
(2) Where the Reserve Bank has any objection, to the proposed change for any reason, it shall
communicate such objection to the systems provider within two weeks of receipt of the intimation of the
proposed changes from the system provider.
(3) The system provider shall, within a period of two weeks of the receipt of the objections from the
Reserve Bank forward his comments to the Reserve Bank and the proposed changes may be effected only
after the receipt of approval from the Reserve Bank.
12. Power to call for returns, documents or other information.—The Reserve Bank may call for
from any system provider such returns or documents as it may require or other information in regard to
the operation of his payment system at such intervals, in such form and in such manner, as the Reserve
Bank may require from time to time or as may be prescribed and such order shall be complied with.
1. Ins. by Act 23 of 2019, s. 204 (w.e.f. 1-11-2019).
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13. Access to information.—The Reserve Bank shall have right to access any information relating to
the operation of any payment system and system provider and all the system participants shall provide
access to such information to the Reserve Bank.
14. Power to enter and inspect.—Any officer of the Reserve Bank duly authorised by it in writing in
this behalf, may for ensuring compliance with the provisions of this Act or any regulations, enter any
premises where a payment system is being operated and may inspect any equipment, including any
computer system or other documents situated at such premises and call upon any employee of such
system provider or participant thereof or any other person working in such premises to furnish such
information or documents as may be required by such officer.
15. Information, etc., to be confidential.—(1) Subject to the provisions of sub-section (2), any
document or information obtained by the Reserve Bank under sections 12 to 14 (both inclusive) shall be
kept confidential.
(2) Notwithstanding anything contained in sub-section (1), the Reserve Bank may disclose any
document or information obtained by it under sections 12 to 14 (both inclusive) to any person to whom
the disclosure of such document or information is considered necessary for protecting the integrity,
effectiveness or security of the payment system, or in the interest of banking or monetary policy or the
operation of the payment systems generally or in the public interest.
16. Power to carry out audit and inspection.—The Reserve Bank may, for the purpose of carrying
out its functions under this Act, conduct or get conducted audits and inspections of a payment system or
participants thereof and it shall be the duty of the system provider and the system participants to assist the
Reserve Bank to carry out such audit or inspection, as the case may be.
17. Power to issue directions.—Where the Reserve Bank is of the opinion that,—
(a) a payment system or a system participant is engaging in, or is about to engage in, any act,
omission or course of conduct that results, or is likely to result, in systemic risk being inadequately
controlled; or
(b) any action under clause (a) is likely to affect the payment system, the monetary policy or the
credit policy of the country,
the Reserve Bank may issue directions in writing to such payment system or system participant requiring
it, within such time as the Reserve Bank may specify—
(i) to cease and desist from engaging in the act, omission or course of conduct or to ensure the
system participants to cease and desist from the act, omission or course of conduct; or
(ii) to perform such acts as may be necessary, in the opinion of the Reserve Bank, to remedy the
situation.
18. Power of Reserve Bank to give directions generally.—Without prejudice to the provisions of
the foregoing, the Reserve Bank may, if it is satisfied that for the purpose of enabling it to regulate the
payment systems or in the interest of management or operation of any of the payment systems or in public
interest, it is necessary so to do, lay down policies relating to the regulation of payment systems including
electronic, non-electronic, domestic and international payment systems affecting domestic transactions
and give such directions in writing as it may consider necessary to system providers or the system
participants or any other person either generally or to any such agency and in particular, pertaining to the
conduct of business relating to payment systems.
19. Directions of Reserve Bank to be complied with.—Every person to whom a direction has been
issued by the Reserve Bank under this Act shall comply with such direction without any delay and a
report of compliance shall be furnished to the Reserve Bank within the time allowed by it.